12 Steps to Power Presence: How to Exert Your Authority to Lead by John Baldoni

Author:John Baldoni [Baldoni, John]
Language: eng
Format: epub, pdf
Tags: 0814416918 9780814416914
Published: 2010-12-28T03:58:49.359000+00:00

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12 Steps to Power Presence

acknowledge it. Otherwise listeners will be waiting for the shoe to drop. So get it out of the way immediately, and then move forward.

◆ Make the case. If you are the bearer of bad news, talk about why you or your team made the decision. Use facts, not opinions. Talk about market conditions as well as prospects for growth. For example, if your business model is uncompetitive, propose ways to reduce costs as well as innovate. Be as specific as possible by telling employees what you expect of them.

◆ Offer redemption. When people are losing something—an opportunity, a promotion, or a job—they go into a kind of shock. Very little of what you say next will have any effect. So here’s where the human side comes in.

For example, announcements of head count reduction are often coupled with offers of jobs in other cities, transition coaching, or job retraining. Compensation packages may also be disclosed. People may not hear these offerings immediately, but you must announce them, as well as pass out handouts with the offerings.

EMPATHY MATTERS

How you deliver the message counts. The tougher the message, the more resolute yet more human the leader must be. You demonstrate resolve when announcing a cutback, addressing product failure, or a revealing a corporate reorganization. You demonstrate humanity when you acknowledge the difficulty of the message but acknowledge the pain that it may cause others. By American Management Association

www.amanet.org

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